Merchant FAQ

LBS (Local Brand Search) is a discovery platform for Saudi and Gulf abayas and modest fashion. When you install this app, your Salla store's products become searchable on LBS alongside other local brands. Shoppers discover your pieces through filters like silhouette, fabric, color, and price, then click through to your Salla store to complete the purchase. LBS does not sell or fulfil anything — it sends qualified shoppers directly to you.

Only your public product catalogue. Specifically: product name, description, price, currency, images, availability/stock status, and variant details (size, color, SKU, price, stock). The app uses read-only access. It does not access, read, or store any customer data, orders, payments, shipping information, or financial data from your Salla store.

When you connect your store, LBS pulls your product catalogue once during setup. After that, the app listens for live updates from Salla through webhooks. When you create, update, or delete a product in your Salla dashboard, the change is reflected on LBS automatically — usually within moments. You can also trigger a full re-sync from the LBS admin dashboard at any time.

Continuously. A full sync runs once at connection. After that, every product change you make in Salla (new product, price update, image change, stock change, deletion) is pushed to LBS in real time via webhooks — no nightly batch, no waiting.

If you uninstall the app, the connection is revoked and LBS stops receiving updates from your store. Your products remain visible on LBS in their last-synced state for a short grace period, then are hidden from search. You can reinstall at any time to resume syncing. Uninstalling does not delete your Salla store data — it only disconnects LBS from it.

Yes. Every store gets a 14-day free trial when installing the app. The full sync, real-time webhooks, and all discovery features are active during the trial — no watered-down version. You can cancel before the trial ends and you will not be charged.

After the 14-day free trial, a monthly subscription applies. Current pricing is shown on the app's Salla Partners listing page before you confirm installation, so you can see the exact amount before any charge. There are no per-product fees, no per-click fees, and no hidden charges.

Yes. The app connects to your Salla store through Salla's official OAuth 2.0 authorization flow — we never see your store password. Access tokens are stored encrypted and used only to read your public product catalogue. We do not store, sell, or share any customer, order, or payment data, because we do not access it in the first place. You can revoke access at any time from your Salla dashboard or by uninstalling the app.

For any question about setup, sync, pricing, or uninstalling, email us at daniel@teddiia.com.br. We aim to respond within one business day.